Resumé

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Head of Design, IBM Collaboration Solutions / 2017 – present

• Manage a team of 30 interaction designers, visual designers, researchers, and front-end developers to deliver outstanding user outcomes for collaboration products.
• Implement agile practice for all design teams in order to increase transparency and work with engineering more efficiently.
• Create and publish a comprehensive new design language system including guidelines, patterns, CSS, Sketch library, and React components.
• Use design thinking practices to empathize, define problems, and deliver outcomes.
• Collaborate with development and product management colleagues on strategy, outcomes, and user stories.
• Create design specifications including outcomes, user stories, and flows.
• Review designs with clients and internal stakeholders to drive alignment.

Mobile Practice Lead, IBM Collaboration Solutions / 2011 – 2016

• Lead a team of 10-12 designers with the goal of defining the mobile UX for the division.
• Research mobile user experience and use cases, including competition.
• Use qualitative and quantitative methods to determine user goals, behaviors, and tasks.
• Deliver multiple releases of iOS and Android apps for IBM Verse, Connections, Sametime, and Document Editors, used by millions of people all over the world.
• Mentor and coach both new and experienced designers.
• Build mobile design competence throughout the organization.
• Present to customers about design, IBM mobile strategy, and collaborative apps.
• Create stories and scenarios to demonstrate the product vision to clients and stakeholders.
• Develop common patterns and practices to drive consistency and efficiency.

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Education and Awards

• Berklee College of Music – Boston, MA Bachelor of Music
• Company-provided leadership and management classes
• Outstanding Technical Achievement Award for IBM Verse Mobile Apps
• Patent Award
• Software Group Consumability Excellence Award for Lotus Notes 8
• IBM Software Group Star Award

Certifications

• Enterprise Design Thinking Practitioner and Co-Creator
• Enterprise Design Thinking Coach
• Watson Assistant
• Watson and Cloud Foundations

Skills and Tools

Interests

• Music, biking, technology, art, history, books, guitars
• My full work history is on LinkedIn.

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Past Experience

Product Management – I worked in product management for 10 years prior to joining the design team. In that role I was responsible for all aspects of bringing a product to market, including requirements, sales enablement, public presentations, articles, and product positioning. Products: Domino Designer (RAD tool), XML, a new knowledge management tool, WebSphere Portal, and a couple of acquisitions to round out the developer portfolio.

Strategy – I created and ran a design strategy group whose mission was to experiment, prototype, and look ahead at upcoming trends in design and product. Among the deliverables were a set of mobile design principles; a vision prototype in order to show how IBM products integrated fully into an experience which was shown on stage at a major user conference; an experimental tablet app to display a social stream in a new way.

Competitive – I have always researched the competition within the markets IBM focuses on. Typically, a report would include both design and product feature comparisons. Competitive research is an essential ingredient in the design process so that you understand how and where you will differentiate.

Communication – As both a product manager and designer, I have presented products, ideas, and designs at many conferences throughout the world. In May 2018, I co-presented at the UXPA Boston on the design language system we built out over the last year. I am comfortable speaking to audiences large and small of all types: clients, executives, business partners, analysts, and the press. For many years I wrote a blog for IBM as another way to reach our customer and partner base. Earlier in my career, I wrote technical articles for publication in a trade journal as well as contributing to a book.